Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
I've had to make one medical cancellation. I called and the agent credited the full value of the ticket for a future flight and waived the change fee -- made a notation in the ecv that it was for full value, without a change fee, voucher to be used within a year. I asked about a letter from my doctor and was told all they needed was his name and phone number but that they wouldn't be calling. This may have been special treatment for a diamond MM but I've heard from enough others who've had the change fee waived.