FlyerTalk Forums - View Single Post - Full Refund from Delta Airlines for being unable to fly due to illness?
Old Nov 17, 2016, 6:58 am
  #6  
WhiskeyBravo
 
Join Date: Jul 2010
Posts: 1,151
Hi sonle2001, in this case by cancelling first you may have limited your options. In the past when I had to make an emergency change to flight plans on an unrefundable ticket with a change fee, before cancelling anything I spoke with a Delta rep on the phone, who directed me to head to the airport with my medical docs. At the airport a rep made the schedule change for me (I had to stay at my current location for 2 weeks) with no fee upon review of my docs. As you've already canceled using the 'computer' which never makes exceptions, they may not be able to do as much for you.
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