Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,730
I don't think you are seeing things any differently than others. The problem is not onboard, it is a problem with management and its attitude toward the customer. The convoluted rules, the EQM nonsense, and the difficulty that some have redeeming standard awards are the problems.