Originally Posted by
jmappleby
What you also get with CK is someone at the airport, watching your itinerary and proactively rebooking it. I've had a call when the flight was boarding to ask if everything is OK (I was stood 10 yards away at the time
).
This is pretty much the service I missed the most after I was dropped. The agents were three steps ahead giving options and emailing them with the rebook.