One of the more interesting issues that has arisen recently is the value placed on a refund when a passenger is downgraded. For example, if I go online today and buy a ticket from DCA to ATL I will see a coach price and a first class price.
Let's say the difference in price is $100 so I decide to splurge and buy the $100 upgraded seat. Then, in a few months when it's actually time to fly, the airline determines that it has oversold first class or changed equipment or for whatever reason it downgrades me to coach.
So, I ask for a refund of the $100 that I paid to upgrade my ticket. But the airline say that the price of my ticket, at flight time, was only $20 less than the price of a first class ticket at flight time. That's because, at flight time all the cheap coach tickets are gone and only Y class coach tickets are available. So the airlines refunds me $20 instead of the $100 that I paid.
When you talk about consumer protection and fairness and transparency - any chance you will address this situation?