Template for United complaint for delays
We recently had our flight cancelled by United (LAX > Mel on 13th Oct). At 2am in the morning, they refused to arrange a hotel for myself and family and told us the flight would be re-scheduled 25 hours later. We were told to make our own arrangements, and then goto united.com to get compensation.
Since then, we have received a link to united/apprecitation , which offers us 10K air miles. This obviously doesn't come close to the expenses that we incurred, so I want to complain, and get the appropriate amount of compensation.
Can anyone advise the best process for this (who to email , or a link to follow). Also, does anyone have a template for a similar complaint that was successful in the past ?
This was a nightmare. Any help would be appreciated. 10K airmails. Are they serious ????