policy on rebooking /award tickets to another carrier during irrops/delays?
we are not complaining but I am a bit surprised at what happened, SJO-IAH-ORD-MBS in a miles ticket, SJO departure was delayed long enough to force an overnight in ORD , however she was offered a rebooking via MSP doing the msp-mbs in Delta
is this standard policy now?
another guy travelling on the same iah-ord-mbs was not offered that and ended up doing an overnight in ord