A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
My understanding is that a NRSA passenger can be removed at any time, even if already settled into their seat on the aircraft, and they are not to complain.
IMO it was wrong for the GA to lie.
Since DL is in business to make money, common sense would be to seat any revenue customer before a nonrev assuming that this can be done without delaying the flight.