Originally Posted by
Kacee
Translation:
We've made award bookings more difficult and in many instances, significantly more expensive. We don't think most of you are smart enough to notice the substantial devaluation of Mileage Plus, and for those who are, we believe that industry consolidation leaves you with no meaningful alternative.
That observation can be applied across many aspects of current airline operations..and not just UA..how conscious management is of oligopolistic/cartel behavior isn't clear. I do believe this ex perq was a half baked attempt on UA's part to not only rein in the really abusive awards but also try to reduce the time that agents were spending on trying to construct these awards..."just got off the phone after 3 hrs." Not sure how valid it is, but read somewhere else on FT from a reader involved in call center business that a norm is 6 customers an hour.