Originally Posted by smilee

Trying to book partner award flights with my miles. After entering all my information and getting to the final payment screen, it returns an error.

So I phone up the partner award desk. They say there is availability, they try to book, and after about 20 minutes come back that it can't. So we try different days, it looks promising, then after 20 minutes more typing, waiting etc. nothing. An hour down and no luck.

Online shows availability, but at payment no availability. Phone they say its available, but then it returns an error.

And I have this problem when booking AA, Delta, BA, Cathay, Emirates, Hainan.

Any suggestions? Any tips to weed out what is phantom and what might actually be bookable. Anythings I can suggest an agent can try?