View Single Post
Old Oct 5, 16, 4:26 am
  #14  
serfty
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,564
Originally Posted by margarita girl View Post
I have the opposite situation. I flew KLM from YYZ-AMS on Sept 4 (DL ticket stock) and flight was delayed over 4 hrs on a brand new 787 (2 weeks old) due to a deffective hydraulic part. ...
Airlines don't like the regulation and generally try to delay, obfuscate and otherwise pretend claims relating to it do not exist or are invalid.

Ticket stock (ticketing carrier), flight number (marketing carrier) are irrelevant when it come to EUC 261/2004.

It's the operating carrier who is liable - so KLM - and they have lied to you (it's nothing to do with DL)

Contact them again and do not be put off.

Last edited by serfty; Oct 5, 16 at 4:38 am
serfty is offline