Originally Posted by
fairviewroad
Sounds like Wyndham, which so aggressively engages in external marketing, needs to engage in some aggressive internal marketing, too.
Considering how ubiquitous the ads are for the Wyndham Rewards program (that irritating guy with the red beard seems to inhabit the lobby of every Super 8 in North America), you'd think hotel managers would be aware of the "member levels" by now.
Couldn't agree more and had the same thoughts. The Rewards program is everywhere in lobby, yet the manager has no idea what it is.
I really like the earning / redemption value and structure of the program, but it would be nice to have some of the promised benefits as well instead of the manager telling you that they don't exist.