FlyerTalk Forums - View Single Post - Bumped from Confirmed Suite in Boston
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Old Sep 26, 2016, 6:28 pm
  #8  
pickles1107
 
Join Date: May 2012
Posts: 468
Resolution

Appreciate all the responses. After a pleasant exchange with the revenue manager, he was eager to please and found us two deluxe connecting rooms. He graciously extended the lounge access as well for the duration of the stay. I am pleased with the resolution and recovery of the hotel.
Turns out there is a hole in the ceiling of one of the suites!
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