FlyerTalk Forums - View Single Post - Please post your Ambassador experiences (Archive Thread 2016)
Old Sep 25, 2016, 4:17 am
  #126  
MrsW
 
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 560
IC London O2

IC London O2

Which room did you book and which upgrade did you receive? We booked the cheapest room (King Superior) and received a two level upgrade to King Deluxe Riverview.

How are the rooms? Great - floor to ceiling window with view, coffee machine, two bathrobes and two pairs of slippers. Generous fruit platter and chocs were delivered 5 minutes after check in. A personal letter from the GM was pushed under the door later. At turn down all of our towels were replaced and water/in room coffee were replenished. Bathroom had a huge deep bath and a separate rainforest shower.

How is the exec. lounge? No access

What was good and what was bad?

Bad - we went on public transport and the walkway between the station and the hotel seemed unfinished.
- there was only one computer in the business centre so we had to queue to use it.
- paid for movie choice was poor; we had already seen most films.
Good - breakfast was amazing. There was something for everyone. Good coffee, delicious smoothies and extensive hot selection, breads/pastries and fruit.
- the pool is gorgeous and was mostly empty whilst we were there, but there were rather silly restricted hours that kids were welcome.
- all staff that we encountered were very friendly and seemed well trained.

Value for $ or Priority Club Points? Would you return? Our room was just north of £100 and we checked in at 1.30 on Saturday and left at 4 on Sunday. At this price we would be there every weekend.
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