The Darling Hotel at The Star Casino in Sydney had a problem with my 3 day hotel booking that I had booked through a 3rd party website. On day two the hotel rang me at 12 noon and asked why I hadn't checked out. I said I was booked for 3 days and reception had even written my departure date on the envelope. She apologised and said I'd still need to come down and sort it out.
I went downstairs and was told that the 3rd party website had cancelled my booking AFTER I had checked in for some reason. She said they couldn't get payment from them for the room so I would need to pay again through the hotel directly. She said I only needed to pay for 2 nights but I would need to chase up the other organisation for the money. Reception had no idea why my booking was cancelled.
It was a nightmare to collect the money from the other organisation however it did pay off in the end. The next time we stayed at the Casino they upgraded us to the Stellar Suite which was the second highest room which they said was AUD2500 a night. Only the Penthouses with in room gaming tables were higher.
The Darling is my all time favourite hotel in Sydney.