Chase is being surprisingly transparent when it comes to the travel credit, especially compared to how the Ritz card worked. On the Ritz, you'd have to call in to request the credit be applied.
With this card it's being automatically applied. Even better, they're showing it prominently on your online account.
If you go to Chase > Ultimate Rewards for your CSR, you get the following:
Note over on the right side of the image under Your Activity.