FlyerTalk Forums - View Single Post - UA initiates Account Security Update (Security Q&A authentication added 2016)
Old Sep 5, 2016, 7:55 am
  #509  
Wooglin
 
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
Originally Posted by RockinRon
Talked with an agent on the Premier line and after she asked me the questions I asked her what she thought of the new process. She said she thought it was cumbersome but that she was told MP fraud is down 40% since the changes have been made.

If true, that is significant. Doesn't change the fact that it's a pain to use but in their eyes is having a major impact on fraud.
In the meantime, I haven't been asked for any verification any of the 10+ times in the last few weeks I've called the Premier Desk.
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