Originally Posted by
geclub1
I have to cancel one partner award booking. On the cancellation call, agent advised that mile redeposit will take 14 business days.
Will it really take that long?
Thanks!
It took about that much time for me. On top of that, when the miles were returned they were immediately removed as they had expired in the meantime. Unfortunately, the agent never mentioned anything to me and simply said I would pay the 2,000 mile fee per ticket.
Just a word of caution; do confirm when the miles would have originally expired before canceling an award ticket.
I am now following up with customer service trying to get my miles reinstated, but likely to be an uphill battle. Had I known I would lose all the miles, I would have never cancelled the ticket.
Cheers,
Timo