My bags have been lost by Air France as well. I was traveling on a DL award ticket in L'Espace Affaires. Wrote a scathing letter to DL and CC'd to Air France. About 8wks later I was reimbursed 50% of my expenses for clothes etc while my bags were lost. They said that 50% is customary. And then when I finally got my bag back, it was damaged. And I had to jump through other hoops for that...