Originally Posted by
richele
My luggage was "lost" Monday ORY-EWR Flight 8001.Filed claim with BA. American Airlines called me and said my 2 bags somehow ended up in their office in Newark. I have called BA repeatedly to tell them where the bags are. They refuse to listen telling me that the luggage is lost and they are searching.
Very annoying--American can't release the luggage until BA approves.
Given up on British Airways after this experience!
Any suggestions?
Make sure your WorldTracer profile is up-to-date. Then stop calling - it only adds to your stress levels.
The process will kick-in, it just takes time. At least your bags have been sighted by a human so are not lost, just at this point delayed.