thanks for the feedback ... with this logic it seems that Im the only one who thinks that LH can do more for its customers and treat them better.. oh well!
Originally Posted by
LufthansaGermanAirlines
Hello kbrauneis,
As most other airlines too, Lufthansa considers conducting surveys (very often with specific questions regarding a certain aspect of air travel) with our passengers as a very powerful method of enhancing and improving our product. The comments and suggestions made are collected and analysed. The possibility of implementing suggestions are investigated, this also depends on the number of participants of the survey having the same or similar recommendation.
Many changes within the product (e.g. catering on board) have been made with the aid of such surveys.
Best regards,
Isabell