Originally Posted by
kbrauneis
I have been flying Lufthansa quite a lot this year, bout 45 segments in the last 3 months, and they are always sending me surveys and questionnaires on how to improve and what I didn't like etc.... question is does this actually ever change anything?
Hello kbrauneis,
As most other airlines too, Lufthansa considers conducting surveys (very often with specific questions regarding a certain aspect of air travel) with our passengers as a very powerful method of enhancing and improving our product. The comments and suggestions made are collected and analysed. The possibility of implementing suggestions are investigated, this also depends on the number of participants of the survey having the same or similar recommendation.
Many changes within the product (e.g. catering on board) have been made with the aid of such surveys.
Best regards,
Isabell