Originally Posted by
noubliepas
I have yet to hear a surly pilot on BA. In fact, the pilots are probably the most consistent part of the BA service!
^ A big reason for flying BA IMO. You only have to hear how calm and professional the pilot was on the BA2276 incident to understand that in an emergency you want a BA trained man or woman in the hot seat.
They can be as friendly or as grumpy as they wish the rest of the time IMO.