FlyerTalk Forums - View Single Post - BA says ticket has been issued, CX says it hasn't - what to do?
Old Aug 26, 16, 12:36 pm
Join Date: Jul 2009
Location: North Island, NZ
Programs: BAEC Gold
Posts: 69
A similar thing happened to me a couple of years ago. LHR - AKL - LHR booked through BA using BA and CX metal. A few weeks before the travel I used Avios to upgrade BA HKG - LHR to First. When I tried to check in for CX flight ALK to HKG, I was told that I was not booked on the flight. The CX staff were completely unhelpful, saying it was a BA problem and I should call them in London and no they did not have a phone with outside access. No, there was nothing they could do, end of. Fortunately 2 staff at the Qantas desk were wonderful and were able to re issue my ticket. They were appauled by the attitude of the CX staff. I just made it into the last seat on the CX flight and enjoyed my BA A380 flight too.
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