FlyerTalk Forums - View Single Post - BA says ticket has been issued, CX says it hasn't - what to do?
Old Aug 26, 16, 11:33 am
Join Date: Mar 2009
Location: JAX
Programs: Former BA/AA/CP/LY employee, BA Executive Club Blue, IHG Platinum, Samsung Platinum
Posts: 2,907
Originally Posted by mfhstid View Post
The agent appears to have amended the original booking, changing the outward segment from PE to Business, without reissuing the ticket. I'm now left with a ticket which applies to the return journey only.
Originally Posted by mfhstid View Post
I know the ticket number already. Checkmytrip and the like show clearly that the ticket applies to HKG-MAN only. The outward journey has been removed from the ticket by BA, but continues to be visible in the reservation.
Flights can't be 'removed' from a ticket but a ticket can become disassociated from a flight. Your ticket probably looked perfectly okay to BA, it just needed to be re-associated to the affected flights, which is exactly what happened once BA finally revalidated...
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