Originally Posted by
Eadward
EWR764 thanks for the solid reporting here. Good stuff to hear. Also helps calm some of the prevailing hysteria.
My pleasure. As I noted, it's not perfect, and the design has some aspects that will rub people the wrong way, but if I went to United with my criticisms of the current product, and reasonable desires for the new one, this product would check off many of those boxes, including:
- Better ground experience
- Improved soft product, including food service and amenities
- Direct aisle access
- Greater foot space in non-bulkhead seats
- Longer bed length
- More 'premium' look and feel
- Similar seat count
- Underseat stowage
- Configuration which allows couples traveling together to actually interact (herringbone makes this difficult)
There are flaws, no doubt (width at shoulder level, armrests, aisle seat privacy, etc.) but taken as a whole, Polaris is a pretty strong product that improves the current United business class experience in every way.