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Old Aug 18, 16, 9:07 pm
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,491
Its really a CO thing, they were one of the first major adopters of the kiosks and literally would punish agents for dealing with customers.

I never had that issue with UA.
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