Two night stay as HHD on points.
Pre-arrival. Contact with personal concierge. Discussion about airport pickup (in the end, we decided not to use it) and day trip (canal & old town). We booked the day trip that was arranged very flexibly. E-mail response time very exemplary.
Arrival. $30 taxi from airport. Taxi driver (claimed that he) couldn't change $40, so we needed to break a $20 bill at the reception. Check-in was a little chaotic since the concierge had noticed that we had booked the trip earlier and interfered with the check-in process. In addition to that, the welcome drinks arrived at the same time. Given upgrade to a nice room with sofa. The elevators had two sets of buttons, one with card access and the other without; the one with card access seems to be out of order (but no signs). Many floors are labelled with letters rather than numbers (P for Pool, R for Restaurant, LB for Lobby, ...).
Room. Shower and bath, bathrobes, but no slippers, scales (that didn't work), no iron and ironing board (that seems to be standard in W=A). Welcome gift: three macarones and large bar of chocolate. As mentioned in the earlier review, the view of the ocean is obstructed by other buildings. From our room, we had a small glimpse of the ocean.
Pool & gym. Very nice with a bar next to the outdoor pool. Very friendly and helpful staff.
Ginger restaurant. FD gave us a menu for the ginger restaurant. On the basis of the menu, we decided to go, only to realise that the menu had changed and all of the dishes we'd been interested in were not on the menu anymore. We want to the cafe instead.
Breakfast. Not very impressive for a W=A, but OK. On the first day, we had breakfast at 6:30am and the set-up was not completed until 7am: serving utensils were missing, egg station wasn't manned, no butter, etc. If I compare the breakfast to the
HGI La Sabana, I'd say that the HGI breakfast was better. The $35 F&B credit that was given to me as HHD covered roughly breakfast for two for one day.
Tour. Arranged tour of Panama Canal and Old Panama was leisurely and nice with a competent and friendly guide. It was, however, seriously overpriced (we paid $135 p.p. including lunch).
Check-out. We were offered a 4pm late checkout without any problem. Hotel arranged transfer to the airport and allowed payment of the car via the room bill.