FlyerTalk Forums - View Single Post - AA / aa.com Losing Known Traveler / KTN# in individual trip issues
Old Aug 14, 16, 2:02 pm
  #11  
txrus
 
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,413
Originally Posted by AAExpDFW View Post
I checked and mine are not X'd out on the actual reservation. Hence I think that's the problem. Do you book directly with AA or aa.com?

I'd go back to the source of your booking and make sure your KTN is properly typed in there. Back in the day when I had to use Orbitz for Business, they admitted to having a problem sending KTNs to AA (cutting off the last digit). They eventually fixed it but until they did I had to update them manually on aa.com after the booking had been ticketed.
All booked on AA.com directly-been years since I booked a ticket anywhere else.

Called the EXP desk & 'Elaine' said she is also seeing it x'd out & cannot get it to stick when she enters it manually.
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