FlyerTalk Forums - View Single Post - AA / aa.com Losing Known Traveler / KTN# in individual trip issues
Old Aug 14, 16, 1:58 pm
  #10  
AAExpDFW
 
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
Originally Posted by txrus View Post
It's fine in my profile-not x'd out. It's the pax info in the individual reservation where it is x'd out.
I checked and mine are not X'd out on the actual reservation. Hence I think that's the problem. Do you book directly with AA or aa.com?

I'd go back to the source of your booking and make sure your KTN is properly typed in there. Back in the day when I had to use Orbitz for Business, they admitted to having a problem sending KTNs to AA (cutting off the last digit). They eventually fixed it but until they did I had to update them manually on aa.com after the booking had been ticketed.
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