Originally Posted by
toomanybooks
Goes to show that even though certain people here have loudly complained about Southwest's current pricing and strategies, the people at Southwest know a bit more at how to run a company. Lose a few customers but secure record profits? That's Business 301. (Business 101...how to make money. Business 201...how to draw in customers. Business 301...how to determine which customers are making you the most money, and which customers are a drain on profits.)