Originally Posted by flyerCO

They tried to tell me the reservation agents only "confirmed" a reservation, that they didn't ticket it. Sad thing is I have the emailed receipt with ticket number listing the flights on it. It's clear that it was EXCH for the new flight that they forced on me, all the while saying no ticket had been issued for the new flights. Went up to the Skyclub and asked for station manager. Got the SC Manager who told me she's also the D1 Director (or whatever her title is). She backed the red coat up saying they shouldn't have confirmed and telling me no ticket had been issued. I pointed out I wouldn't have gotten the BP without the reissue, but she insisted. Basically her word was that I know the web IRROPS tool and it would NEVER give such a connection. When I pointed out it did, and that reservations actually did the booking she came up with a new story. Since I had a wheelchair request they just changed flights to whatever "I told them." Insult on top of everything!