Originally Posted by aussieinsf

UA 927 PAX moved to new flight UA 2082 scheduled for 3pm departure today, now delayed 2 hours 25 minutes. My wife was in business class traveling with disability assistance (she's on crutches) and UA's handling of overnight accommodations was appalling. She had to share a room with another PAX as the hotel they sent people to had insufficient rooms for those sent there. Only one meal was available in the evening which she shared with other PAX. In the morning there was no food available for breakfast. Ground transfers to the hotel were taking so long she took a taxi both ways (she has to elevate her leg frequently).

Compensation offered was 17,500 miles (plus I imagine a successful EU261 claim).