I submitted a transfer request for 12K from my Prestige TY account to EY on 6/22. I just checked, and those points still haven't showed up on my EY account. I have the TY confirmation number for the transfer. Do I just call them? Or call EY Guest? I have different addresses between the 2 accounts.
Update-- after a long (LONG) hold waiting for a TY rep on Citi's line, I was told that the points should have posted to my EY account by now (duh), and that they would "open a case", which can take 1-3 weeks. I may call EY, but I don't know what they will do. They'll just tell me to call Citi. At this point, I'm wondering if I should transfer over 10K TYP (which will be 12.5K after bonus), then deal with the extra 10K when they eventually post.
Last edited by DaveInLA; Jul 13, 2016 at 12:06 am
Reason: update