Originally Posted by
jimrpa
Oh my! Delta's collecting information on competitor performance?! The shock! The horror!
Not at all shocking. I think what is shocking to myself (and others) is the manner in which DL is going about it. Truthfully, I would have thought DL would have a more poised and sophisticated mechanism in place. Why they would send someone IN UNIFORM who isn't poised when challenged is plain stupid. I expected better from DL. And yes it sounds like this is a longstanding NW "tradition".