Were you able to do this online? There have been some reports that online award nights have not been working.
Originally Posted by
jt58203
I decided to do a booking for next week to test this. Already cancelled--lol. Anyway, the answer is Yes, you can modify your reservation from a paid rate to an award booking. But, beware, you might not be able to get the same room type. I originally booked a King, one bedroom suite and had the option to change to a King with a partial room divider or to 2 Queens with a partial room divider with points or cash & points.