Originally Posted by Non-NonRev

And a cursory reading reveals what probably happened (conjecture):

This FA is probably one of those people who does his job tasks in a very prescribed order (not saying it is right or wrong). The second request obviously set him off; he seems one of those people who just couldn't easily articulate that he had not forgotten your first request.

I work with a person like that (although not as bad); he has set ways and sequences and becomes flummoxed when asked to deviate.

Originally Posted by JonNYC

I think that's a pretty good encapsulation.