Old Jun 14, 16, 2:48 pm
Join Date: Mar 2014
Location: San Francisco
Programs: IB+ Oro, HHonors Diamond, Hertz PC, National EE, Alaska MVP Gold
Posts: 1,241
Double charged (adv. purchase and checkout)

Has this happened to anybody else recently? I stayed this weekend at a Hampton Inn. I had booked a prepaid rate (HHonors Advance Purchase promotion in May) and my credit card was charged.

On checkout I didn't pay close attention to the emailed receipt. Today I was checking if the points from the stay had been awarded, I opened the receipt and saw that there was no mention in it that the stay had been prepaid. I looked at my credit card account and, sure enough, there is a (still pending) authorisation for the whole amount of my stay. I have called the hotel, spoken to the manager and they have told me that they would investigate and call me back (it seems they didn't get the money from Hilton). They have asked for the reservation confirmation email (which says that it is a prepaid rate).

I was wondering whether this could be a glitch of these HHonors Discount Advance Purchase fares.
Yllanes is offline