Originally Posted by
AKCuisine
I don't think either my Qantas flight or the one on Emirates have had any schedule changes since they were booked earlier this year. I'm attributing the problem to the website refresh that went live shortly after the big Alaska rebranding occurred earlier this year. But I could be wrong.
Either way, I'm going to keep checking back and hold off on cancelling until I can verify that all of my precious points will be returned, not held hostage.
Happened to me too a few days ago. I called AS immediately after backing out of cancellations. Apparently this was a known issue (at least that's what the Rep told me). She assured me that the correct miles will be re-deposited. So I tried again online and sure enough the confirmation page did show the correct miles to be re-deposited and they were.