Old Jun 6, 16, 4:07 pm
Join Date: Feb 2013
Location: ANC
Programs: AS MVP Gold; Hyatt; Hilton; SPG
Posts: 1,716
Anyone Else See This When Starting To Cancel a Mileage Ticket?

I logged onto my account today with the unfortunate task of needing to cancel two one-way international partner award tickets for a trip I'd booked for August.

Imagine my surprise after I clicked "cancel," see the ticket fee to be refunded listed correctly, but then notice the miles to be redeposited listed as a big fat 0 - as in zero, zip, zilch. I immediately backed out of each booking without finalizing the cancellation - and zoomed over here to ask if anyone else has encountered this problem recently.

It was the same glitch on a QF F ticket (70K miles) and an EK F ticket (100K miles). I've cancelled many international tickets in the past, but I have always seen the correct number of miles listed to be redeposited in my account. I'm not about to accidentally risk losing a total of 170,000 miles if the online web process is buggy.

Anyone else had this occur with mileage ticket cancellations?
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