Originally Posted by
jerry a. laska
I'm glad it worked out for you.
How much of your issue related to the politeness of the desk clerk was due to him not being able to do what you wanted? Did that taint your impression of him? You said:
When you posted that you were "fuming about being told to come back in the morning" this suggests to me that you were mad at the desk clerk for not resolving this at the time in the way that you wanted. You should consider if this is tainting your impression of the desk clerk and your impression of his dismissive tone. Maybe the desk clerk felt you were pushing too much and became defensive as he didn't have the authority to do what you wanted him to do.
And now some further advice. You posted on this forum asking questions -- you received answers (go back in the morning) -- those answers ended up being correct and identical to the advice you received from the night shift desk clerk. Finally, when you ask for answers or advice you're going to receive all kinds, some you will like, some you won't, some you will find helpful and some you will consider that you are being "told off". If you aren't willing to accept that you will receive all kinds of comments then maybe you shouldn't ask for advice.
It was on first asking, I'm understanding and I know not all guest requests can be fulfilled but his response was literally "Come back in the morning", sharp, and nothing else. I didn't argue with him etc, I'm not that petty and I'm willing to accept what is and isn't within people's ability.
Secondly, I understand that and I appreciated the advice even from yourself. It was rather people insinuating I was misunderstanding the benefits of the program that was frustrating. As I said, I took the advice on-board and it worked out so I'm very happy and very grateful.