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Thread: BA ticket on AS metal; AA account name doesn't match ticket name
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Old May 17, 2016, 9:46 pm
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IceTrojan
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Originally Posted by cmn.jcs
Have a BA award ticket on AS. The ticket shows my last name as "LastnameJr". If I try to add my AA number, I get an error saying the name on the account doesn't match the name on the ticket. I called AS and they said they couldn't do anything. Just called BA and from their end the ticket looks fine, and the name has the space between "Lastname" and "Jr" correctly.

I was hoping to get my bag fee waived tomorrow. Is it possible I can show my AA status (on the AA app; I've unfortunately not received a physical card) and get the fee waived at checkin?
That may take a supervisor, but I don't see why not. Have the agent try to put in your number, and if it doesn't take, call the supervisor and see if they'll waive it for you for the system issues. AS is usually pretty reasonable with things like this.
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