Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,782
What I find extraordinary is that on the the Embraers it's dead easy to count certainly the CE cabin, probably the whole aircraft, from the front of the aircraft. If they can turf off self upgraders on 767s then I can't think of any excuse for the BACF purser concerned. I'm sorry for the OP's spouse, it's not acceptable. I would look for a return of the Avios + cash differential between CE and ET on that route.