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Thread: Suzanne Rubin to resign as head of AAdvantage
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Old May 11, 2016, 11:13 am
  #10  
VickiSoCal
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Join Date: Aug 2006
Location: SNA
Posts: 18,240
It is not about competency. It is about attitude and actual understanding of and connection to your clientele.

SR had it. Not sure her replacement will.
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