Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,300
The major issue I have with kiosks is that there are so many passengers that rarely fly that stand there at front of line waiting for agent with 8 check in terminals free - even in premier lines! And it's not like the staff - especially at outstations - are telling passengers to use the kiosks and show them how.... All in all IMO check in keeps getting worse....