Originally Posted by
invalyd
They seem educated on the exception but unclear on how to process the requested changes. I called to upgrade a segment from J to F and the agent seemed extremely confused and ended up putting me on hold for about 30 minutes. She mentioned something to the effect of "we don't do a lot of these".
The problem maybe you have gotten a newer agent which I have before. I would simply bid them a god day and then call back hoping to get Seattle call center