Yesterday, I called AA to add on a lap infant for my Award Travel from SFO - NRT (CX Outbound, JL Inbound) for November and the CSR took down my infant's name and birthday. I was put on a brief hold and CSR came back and said my infant has been added to the reservation.
There was no mention of any additional cost, which I found strange. I asked if I would get confirmation of this change and she said on her end, it's inputted. I logged in to my award ticket details and I noticed this message that wasn't on there before the call:
Please check in at the airport
Since you’re traveling with an infant (in lap), you’ll need to check in at the airport.
So, what now? Do I call back and ask about additional charge or hope that I flew under the radar? Definitely don't want to be put in a situation at the airport where I pay the exorbitant last minute fare costs...
Last edited by jmschn; Apr 22, 2016 at 8:55 am