JDiver

Intercontinental Lisboa (Rua Castilho 149, Lisbon 1099-034, Portugal)

What is your Status?
Ambassador Gold

Which room did you book and which upgrade did you receive?

Booked the cheapest Executive room available, was assigned a Junior Suite.

How are the rooms?

The spacious room offered a king bed, two extended seats that resembled modern fainting couches, desk, minibar in a dresser like cabinet, spacious walk through closet with safe, marble bath with two sinks, tub, toilet and bidet and very small shower (the glass door opened inward, to boot!) with rain, hand and side nozzles showers. A bit noisy facing the Parque Eduardo VII with window partially open for ventilation due to airport landing pattern and traffic, ok closed with double pane windows (edited since HK left window open).

How is the Executive Lounge?

Club Intercontinental lounge is new, and is comfortable, and was never crowded (though the hotel was nearly sold out). Fee for those not entitled to lounge access is 45€ per person per day. Extended breakfast is offered with buffet and eggs cooked to order including Ovos cozidos - Portuguese baked eggs (American breakfast is 25€ in room or restaurant). Happy hour 5 - 7 pm offers n/v Taittinger, wines, beers, cocktails and small hot canapés and sweets and biscuits (designed as a tea, given dinner for Portuguese begins at 9 pm most commonly). One can also order anything from the room service menu (same prices, but no 9€ room service fee).

What was good and what was bad?

Staff here went above and beyond with service attitude and benefits. The GM, Giuseppe Vincelli, stopped by to chat and inquire about our stay when we were in the lounge, and Rita T., the Club Intercontinental manager, was extremely attentive as well. All staff attempted to be helpful and attentive - though occasionally a gesture was short of action (partial laundry delivery, misunderstood order, etc.)

Property provided fruit and water in the room on the first day, and large bottle of still water every day. Housekeeping was thorough and great.

Bad: the refurbishment of this property since the 2015 rebranding is very nice, but still in progress. There is considerable noise from hammering and machinery during daytime hours six days a week.

Value for $ or Priority Club Points? Would you return?

This is our second stay here, and we have been treated very well; I'd not hesitate to stay here or recommend the property.

Lounge: