Park Hyatt Moscow Suite Occupancy
Hello Flyer Talkers, I need your help with a situation which I am having a difficult time accepting. I booked C+P room at the Park Hyatt Moscow for my wife and I anticipating that I would utilize a suit upgrade and then add my 2 children 5 and 8 to the reservation. I've never had an issue working this situation out when we are able to book a suite.
I've been told by the hotel representative that I am not able to do this and that I would need to book a separate room for the children despite confirmation of a suite for the reservation.
The reason and I quote "Please be kindly informed that maximum occupancy for Park Suite is 2 adults only. Exceptionally we may place 1 rollaway bed in the living room, but it will make guest’s stay not comfortable because of the size & shape of the room.
Also there will be no space for bed of 2nd child and there is an option of sleeping on the sofa which is not suitable for this, even for child. According to fire safety regulations we may not accommodate whole family in the Park Suite rooms (2 adults + 2 children:5 yo & 8 yo). We do care and would recommend to book option with additional room."
Does anyone have any experience with this? Are the Park Suite really that small where a roll away bed or a pull out couch are not sufficient for children to sleep? Does anyone know how I can check the fire regulation requirements for a Hyatt Suite?
Thank you,