Originally Posted by
bertheike
From May onward ( low season ) them open it.
Nobody can tell me, that every weekend FRI/SAT, the standard rooms are sold out ! Them simply close CHIC and sell as URBAN, so that them not have to give the reduced award booking.
And there is also absolutely no difference between this URBAN and CHIC, even not the view or floor
Afraid the website lists different rooms and the description is
"Appealing to on-the-go and in-the-know travelers, the Aloft rooms at Aloft Bangkok Sukhumvit 11 are equally carefree and bold. Nine-foot ceilings and extra-large windows create a bright, airy environment full of natural light. You’ll face the windows—not the walls—as you drift to sleep in our ultra-comfortable platform bed topped with plush bedding.
Check out side-street views from a Chic Room. Take in an Urban Room’s perspective of the Sukhumvit area. Or opt for a quiet Breezy Room on an upper floor—you’ll enjoy vibrant Bangkok skyline vistas.
"
While you may not like it the practice is perfectly normal and while it is quite possible in low seasons they release more 'Chic' rooms and upgrade people to Urban as they know they will not sellout otherwise this is again quite normal in the hotel industry managing inventory.
The cannot sell the Chic rooms as Urban / Breezy room as they will not match the description and people would be entitled to compensation. It can be frustrating when hotels classify different rooms on small differences but it is very normal practice and what they are offering on spg.com matches what is available for points, thus they are not in breach or committing any type of fraud.